Our Outcomes

Outcomes at Pinebrook Family AnswersThe mission of Pinebrook Family Answers is to promote the well-being and self-sufficiency of children, young adults, and their families in our communities by providing the highest quality prevention, treatment, and advocacy services. One way we assess whether we achieve our mission is by monitoring the quality and effectiveness of our services ongoing via standardized outcome measurement tools, internal tracking systems, a comprehensive case review process, and consumer satisfaction surveys. We collect data and analyze it to better understand the impact our interventions have on children, young adults, and families served and how their lives have changed. We use this information as the basis of ongoing individual and programmatic services planning, and to establish best practice continuous performance improvement goals to meet identified needs and to ensure that children and families are safe, that their growth and development are optimized, and that the Pinebrook Family Answers remains responsive to the families and communities we serve.

Outcomes from Previous Program Year


Of the 2,263 children, young adults and adults served in all programs, 75% received behavioral health services; adoption services accounted for 8%; 7% were served in placement services; and, other community-based services accounted for 10%. Individuals may be served in more than one program during the course of a year.

In a recent agency-wide Client Satisfaction survey, 95% of respondents rated the quality of services they received from Pinebrook Family Services as “Very Good” to “Excellent.”

In keeping with the Pinebrook’s restraint-free policy, there were no instances of restraint during this period. To assure the safety and dignity of both clients and staff, Behavior Support and Management (BSM) Plans are developed and updated ongoing.

Behavioral Health Services

The behavioral health program served a total of 1,702 individuals; 1,545 children, young adults, adults and families received outpatient mental health services; 69 young people received family-based mental health services; and, 88 children and young adults took part in the High Fidelity Wraparound initiative.

Ninety percent of children participating in the Family-based Mental Health program were able to be maintained in their own homes throughout the program.

Ninety four percent of families participating in the Family-based Mental Health program were able to maintain or improve their parental capabilities, family interactions, environment, and overall family safety via this team-based, intensive treatment intervention and support service.

Since 2009, 164 youth, aged 8 through 21 years have actively participated in the High Fidelity Wraparound initiative; to date, 33 youth have successfully graduated from the program.

One hundred percent of the families and youth participating in the High Fidelity Wraparound initiative were very satisfied with the services they received. 100% of families were able to maintain or improve their parental capabilities, family interactions, environment, and overall family safety via the intensive, team-based, client driven initiative. In FY 2012 – 2013, fourteen youth have successfully graduated from High Fidelity Wraparound and are working and/or attending school or college.

Placement Services

Ninety six percent of children in foster and kinship care were placed in two or fewer resource homes; 79% of children were placed in one resource home for their entire Pinebrook placement. 97% of children in placement at Pinebrook for less than 12 months had no more than two placements.

Of the 56 children discharged from foster and kinship care:

  • 68% were reunified with their biological families or were adopted
  • 7% transitioned from foster care to independent living
  • an additional 2% left Pinebrook programs for pre-adoptive placements, to rejoin siblings in placement elsewhere or to relocate closer to their families of origin
  • 3% went to other destinations
  • the remaining 20%, 11 children, were discharged to residential treatment, psychiatric hospitalization or group homes.

School-aged children in placement attended classes at least 94% of the time; 97% of children in regular education classrooms achieved average or above average grades. Children in need of additional/tutorial services were referred to their school districts. 3 youth graduated from high school; a fourth completed a GED program. Two are continuing their education at local colleges.

Adoption Services

One hundred and forty-three families received SWAN pre-and post-placement services through Pinebrook’s Adoption program. In addition, Pinebrook has helped 10 International adoptive families to prepare for adoption.

One hundred and eight children received various adoption related services through Pinebrook’s Adoption program. Of these 108 children, 47 child profiles were completed, 51 children participated in child preparation services, 27 children were provided with child specific recruitment services; and, twenty children and one young adult were welcomed into their forever families.

Twenty children and one young adult achieved permanency through adoption this year; five of those children were adopted by their Pinebrook Foster or Kinship resource parents.

Other Community-Based Services

School attendance for Making the Grade youth increased to 82% from a beginning rate of 77%. Three youngsters went from experiencing multiple absences to having perfect attendance for at least one marking period.

Twenty nine elementary and middle school students successfully completed the truancy reduction, family-support program; another 6 continue to be actively involved.

One hundred percent of Making the Grade, truancy-reduction program participants were very satisfied with the program and would recommend it to friends.

The Transportation and Visitation Program provided service to 170 Lehigh and Northampton county families via transportation, supervised visitation and therapeutic intervention for families and their children who are in out-of-home placement settings. TVP staff covered a total of 145,826 miles.

Read Other Recent Outcomes

Amy’s Story

Now sixteen, Amy was placed into foster care three years ago for being at risk for sexual abuse. Upon her entering foster care she was introverted and kept to herself. She had a low self esteem and felt guilty for … Continue reading

Tammy and Ron Hanson Had a Dream…

Tammy and Ron Hanson had a dream to be parents, but infertility was an issue. Like many other adoptive parents, their journey to parenthood led them to consider adopting an older child who had been placed in foster care. Their … Continue reading

Kerry’s Story

A senior in high school, 17 year-old Kerry was referred to HFW in August 2011, by staff at a partial hospitalization program where she had been receiving treatment for depression. Kerry had become very withdrawn after the death of a … Continue reading

Patrick’s Story

Patrick was 16 years old when the anger he had been carrying around for some time eventually led to his involvement with the Juvenile Justice System and admission to a residential treatment hospital. Upon his discharge from the hospital in … Continue reading

Ryan’s Story

When Ryan was referred to Pinebrook’s Making the Grade program by his elementary school counselor, he had been illegally absent over 10% of the school year and was illegally tardy another 16 days. Pinebrook’s initial assessment identified a number of … Continue reading

A Mom’s Story

When a young mother with three small children was referred to the Transportation and Visitation Program (TVP), she had only been in the country at short time and was in a relationship with an abusive partner. Feeling threatened, overwhelmed and … Continue reading