Warmline is a telephone support service for Lehigh County, PA adults challenged by loneliness, confusion and other mental health concerns, or who need information about available services. Workers answering the phone are not counselors, but are kind, caring and compassionate people, trained in active listening, referral support and other skills that allow them to assist Warmline callers.
Callers will be asked for non-identifying information to help workers track the number of calls that are received by the program. Callers will be asked for the county in which they reside, their zip code, and their birth year. Warmline does not accept calls from blocked numbers.
Staff members offer Warmline callers someone to listen and to care about the caller’s feelings. By active listening, our staff will try to help the caller identify possible problem areas and issues.
The Warmline goals include:
- Responding to callers before they reach a crisis point.
- Assisting callers in finding wholeness, independence and happiness.
- Empathizing with the particular problems that confront mental health consumers.
The Warmline accepts calls between 6:00 AM to 10:00 AM and from 4:00 PM to 12:00 AM, seven days a week. Because we have a small staff working during those times, your call might go to voice mail. If this happens, please leave us your first name and your phone number and we will return your call within one hour.
Lehigh County residents (only, please!) can reach the Warmline by calling 610-820-8451.