The mission of Pinebrook Family Answers is to promote the well-being and self-sufficiency of children, young adults, and their families in our communities by providing the highest quality prevention, treatment, and advocacy services. One way we assess whether we achieve our mission is by monitoring the quality and effectiveness of our services ongoing via standardized outcome measurement tools, internal tracking systems, a comprehensive case review process, and consumer satisfaction surveys. We collect data and analyze it to better understand the impact our interventions have on children, young adults, and families served and how their lives have changed. We use this information as the basis of ongoing individual and programmatic services planning, and to establish best practice continuous performance improvement goals to meet identified needs and to ensure that children and families are safe, that their growth and development are optimized, and that the Pinebrook Family Answers remains responsive to the families and communities we serve.